For follow up visits, you need to be at the clinic by 11am.  You need to follow the chronic queue.  This is also on a first come, first serve basis - the earlier you come, the faster you will be seen.  Because we are an NGO, we will ask you to pay a facility fee unless you are only receiving your results from previous tests.

According to the current Dept.  of Health policy, HIV positive patients are encouraged to attend the clinic closest to their homes.  Witkoppen will initiate HIV positive patients on antiretroviral treatment if required, regardless of where they live.  After starting on treatment, we are advising patients to join one of the adherence clubs, this is better for the patients as they are not required to wait in long queues, they can attend a club at the venue of their choice and only have to attend the clinic a limited number of times per year for blood tests and once a year for review by a clinician.

Patients who do not join an adherence club will be transferred to their closest clinic once they are stable on treatment, except for patients of our advanced clinical care program that require specialist treatment.

We welcome people of any race, nationality or creed;  you do NOT have to be a South African citizen to attend Witkoppen Health and Welfare Centre.  

We will see all patients for the first time, but we are trying to transfer out patients who stay in areas that have local clinics because of our huge patient numbers, and preference is given to patients who live close to our clinic.  If you live in another area, we will do basic tests and you can attend our clinic until your condition is stable, then we will transfer you out to the clinic nearest to you, if there is one available.  If you have moved and now live close to Witkoppen Health and Welfare Centre, you need to get a transfer letter from the clinic you attended before, which will have your blood results and will tell us what treatment you are on and your history.

As an NGO, we charge a facility fee per visit.  If you need a free service you should attend a government clinic.

We are very happy for you to bring your concerns to our attention.  There is a complaints/compliments box at various areas around the clinic.  We will investigate any complaint, follow up with you if you provide us with contact details and submit our findings to our Senior Management who meet once a month to discuss operational issues.  The outcome will be discussed with you.

Our main facility is situated at 105 William Nicol Drive, Fourways, Johannesburg. We also have three community-based satellite sites in the informal settlements of Msawawa, Thabo Mbeki and Diepsloot.

Currently we do note do not provide a circumcision service

Witkoppen refers men who want to undergo the procedure to our network partners.

Requirements will be explained by the network partners. 

We have a pediatric clinic in our Centre. Children are assessed by a primary healthcare nurse. At each visit their vital signs and milestones (first smile, first words, first steps) are recorded. We also assess their height and weight to ensure that they are at the correct stage of development. 

Yes. It is a priority that babies and children attending our Centre receive the appropriate immunisations to prevent specific childhood diseases. Developmental screening assessments are done to ensure that babies and children are developing according to their milestones. If your baby is six months old, we advise that they visit the clinic every six months to be dewormed and receive a Vitamin A shot. 

Vaccination schedules vary depending on the country. Please provide us with the immunizations your child requires, and we will assist if possible. Remember to bring the immunization card which details all the vaccinations your child would have received had he been at home with you. 

You are welcome to bring your child for immunizations – we suggest you come in on a Friday. The process: bring along your Road to Health booklet and collect your child’s file (if they’ve visited us before) or open a new file (if you haven’t visited us before). You will then be required to pay R50 and proceed to the well baby clinic. 

The cost for an immunization visit for your child is R50. 

Only if the person is duly authorised and provides proof of written authorisation and proof of identification to the pharmacist.

You can collect your medicines during normal working hours. The earlier you get here, the sooner you will be seen. If there is a prescription for your medicines in your file, you will be able to go to the pharmacy to collect them immediately. If not, you will need to follow the queue to see a clinician.

On your first visit all services are free, including HIV counselling and testing. Re-tests are conducted every six months. We encourage every patient to know their status as an early detection can lead to better treatment and a longer, healthier life. 

We offer HIV testing services at selected locations in the community during weekends. See our social media platform for exact locations. Our main Centre in Fourways is closed on weekends and public holidays. 

Yes, we offer comprehensive management and treatment of HIV and TB as it is the case with other services, your first visit is free. Subsequent visits costs R70 for patients aged 20 to 59 years, R50 for patients under 20 years and R25 for pensioners.

No. However, you are encouraged to attend the clinic closest to your home. We will initiate HIV positive patients on antiretroviral treatment if required, regardless of where you live. 

If you have moved and now live close to Witkoppen Centre, you will need to get a transfer letter from the clinic you attended before, which will contain your medical history. If you are from another area, we will do basic tests and you will be able to come to the clinic until your condition is stable. After this, you will be transferred to the clinic nearest to you.  As an NGO, we charge a facility fee of R70 for adults (R50 for children, pensioners and people with disabilities). If you require free service, you should seek a government clinic.

We do not do CT scans. You require a referral letter from a doctor to be referred for a CT scan, which are done at Helen Joseph Hospital, 1 Perth Road, Auckland Park. 

Yes - if we suspect you have TB, you will be seen by a clinician and we will send a sputum test to the laboratory to determine the results. This is the first line of screening and is more effective than x-rays. We do not have x-rays at our clinic, if the sputum test is negative, we will refer you to the Sandton clinic for x-rays.

Yes, our centre does provide TB treatment to patients.  If you do not live close to us, we will do basic tests and you can attend our clinic until your condition is stable. Following this you will be transferred to the clinic nearest to you, if there is one available. If you have moved and now live close to Witkoppen Centre, you will need to get a transfer letter from the clinic you attended before, which will have your blood results and tell us what treatment you are on. Please bring along all the medication that you are currently taking, as well as your green TB card. You do not need to make an appointment, but please bring refreshments for the day as the TB clinic is always busy.

Yes – a dentist from the Department of Health comes to the Centre on Tuesdays and Fridays, from 7.30am to 11.00am. 

You do not need to make an appointment. Dental services are on a first come, first serve basis - Tuesdays and Fridays every week. You are advised to get your file from the waiting area if you are an existing patient or to open a file if you are a new patient. 

Yes – a dentist from the Department of Community Dentistry comes to Witkoppen on Tuesdays and Fridays. If you have not visited us before, your first visit is free. Please arrive at the clinic by 7.00am, open a file and proceed to the dental waiting area. The dentist will examine you and discuss an appropriate treatment plan with you.

Yes – please consult our dentist about this. They are available on Tuesdays and Fridays. If you are a new patient, your first visit is free. Please arrive at the clinic by 7.00am, open a file and proceed to the dental waiting area. From there, you will be seen by the dentist.

We do not have a psychiatrist at Witkoppen. We suggest that you visit Helen Joseph Hospital – they are located on 1 Perth Road, Auckland Park. You can give them a call on 011 489 1011. 

Yes - we can help with mental health disorders such as bipolar, depression and schizophrenia. The mental health clinic is open on a Thursday and is managed by a doctor.  The facility fee is R70 per visit and this includes chronic medication. 

Yes – please contact our mental health clinic at 011 705 2438 and ask to speak to our psychologist.  

We do not prescribe this type of medication as we do not have a psychiatrist at our Centre. We suggest that you visit Helen Joseph Hospital – they are located on 1 Perth Road, Auckland Park. You can give them a call on 011 489 1011.

Yes. This is part of our comprehensive clinic services. Our hours are from 7.30am to 4.30pm. STI treatment is part of our primary healthcare service programme.    

Your first visit is free. A family planning visit only is R50, however if you are consulting for family planning other services, you will be charged R70.   

Family planning is offered as part of our core package of services.

Yes, please contact our Mental Health clinic - call 011 705 2438 and ask for Khanyisile or email her on khanyisilem@witkoppen.co.za to make a booking to see the doctor and/or Psychologist.

Yes, we can help with mental health disorders (bi-polar / depression / schizophrenia etc).

The mental health clinic is on a Thursday and is managed by a Doctor.  The facility fee is R 110 per visit and this includes the medication.  We receive the medication from the government and can only prescribe what is listed on the approved list. 

Patients are seen on a first come, first served basis but in Mental Health an appointment for a specific day needs to be made to ensure that you are seen.  You should call 011 705 2438 and ask for Khanyisile or email her on khanyisilem@witkoppen.co.za, she will be able to make a booking for you for a Thursday. 

It would help us a lot if you could provide us with a referral letter and bring the medication and packaging of the medicine that you are currently using.  

Yes – please send us your CV. We will keep it on file. Check out our website – www.witkoppen.org – for vacancies (find them in the “work with us tab” under news and media). 

All vacancies are advertised internally and or externally including on our website www.witkoppen.org. Witkoppen has a comprehensive volunteer and in-service training programmes. Applications can be submitted to our human resources department. Please email them at info@witkoppen.co.za 

Witkoppen has comprehensive volunteer and in-service training programmes. Applications can be submitted to the human resources department – info@witkoppen.co.za

Yes, provided your skills can be utilised within the centre. Witkoppen has comprehensive volunteer and in-service training programmes. Volunteers are not paid. Applications can be submitted to the human resources department at info@witkoppen.co.za

Yes, we do. We have a process where the student applies for placement – we can only accept a limited number of placements per year dependent on course criteria.