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General FAQ

Official clinic hours are from 07h00 until 16h00. Witkoppen Clinic accommodates 250 patients per day. This is to prevent long waiting times and to abide by Covid-19 lockdown restrictions ensuring that social distancing is taking place.

For your first visit, you will need to be at the clinic by at least 06h00 when admissions open. Admissions close at 14h30. Patients are seen on a first come, first serve basis. In some cases, we restrict the number of patients for the day according to availability of staff. 

You are advised to bring refreshments as the queues are quite long. Please be patient as there many people who require assistance.

For follow up visits, you need to be at the clinic by 11h00 and must follow the ‘chronic’ queue. We work on a first come, first serve basis, which means the earlier you come, the faster you will be seen. 

You will need to pay a processing fee, unless you are only back to receive results from previous tests. 

Your appointment card will indicate where you need to go once you’re inside the clinic and have collected your file: 

  • RX (medicine collection): Go straight to the pharmacy to collect your medicine
  • MV (medical visit): See the clinicians on duty
  • Bloods (phlebotomy): Report to phlebotomy services or the blood room

Witkoppen will start HIV positive patients on antiretroviral treatment (ART) regardless of where they live. However, Department of Health policy encourages HIV positive patients to visit the clinic closest to their homes. 

We advise patients to then join one of the national adherence strategy (NAS) streams. There they won’t have to wait in long queues and are only required to visit the clinic a few times per year for blood tests and once a year for review by a clinician. 

Witkoppen Clinic welcomes people of any race, nationality or creed. You do NOT have to be a South African citizen to attend our clinic. 

We will see all patients, but preference is given to patients who live close to our clinic. 

If you live in another area, we will do basic tests and you can attend our clinic until your condition is stable. Then we will transfer you to the clinic nearest to where you live. We do this to be able to accommodate the huge number of patients that live close to our clinic. 

If you have moved and now live close to Witkoppen Clinic, you will need a transfer letter from the clinic you attended before. The letter will contain your history, blood results and what treatment you are on. 

We do not do CT scans. We will refer you to a specialist at a government hospital if we think you may need a CT scan and the specialist will decide on your future management.

No, but a certificate of attendance is issued if requested.

Yes, all primary healthcare services are provided at Witkoppen Clinic such as HIV/TB screening, treatment for non-communicable diseases, and emergency care.

Our main clinic is at 105 William Nicol Drive, Fourways, Johannesburg. We also have three community-based satellite sites Msawawa, Thabo Mbeki and Diepsloot. The community sites offer Orphan and Vulnerable Children (OVC) Programmes and do no offer medical services.

Witkoppen Clinic is only open on Monday to Friday, from 07h00 until 16h00. 

Patients are consulted by a clinician from 07h30. Admissions close at 14h30. We are closed on weekends and public holidays. 

The pharmacy staff leave at 18h00 or after they have finished dispensing all the patients’ medicines. 

You are advised to come to the clinic as early as possible to avoid long queues. 

Emergency patients are always fast-tracked irrespective of patient numbers. If an emergency occurs outside of our operational hours, please contact an ambulance through the Mpilo App or at 10111. Do not wait for the clinic to open!

The processing fee is R70 for adults, and R50 for children and pensioners. The fee includes laboratory tests and medication.

We see all patients irrespective of whether you are on medical aid or not. However, we are unable to process medical aid payments. 

Yes, it is possible to change your appointment with the doctor. Please call us on 011 705 2438 and ask to speak to Aubrey to arrange a new appointment. You can also email us on info@witkoppen.co.za.

A ganglion requires surgery. Witkoppen Clinic does not do surgical procedures. However, you can come to the clinic for a consultation. Our doctors will examine you and refer you to a hospital for surgery if necessary. 

No, we do not have any X-ray facilities at Witkoppen Clinic. Usually, a person is referred for a brain scan by a specialist doctor to a specific health facility. We suggest you consult with a Witkoppen doctor. 

You can ask for medical advice, however, we might not always be able to answer your questions. In this case, we will advise that you visit the clinic for an examination. 

Ward 94 and areas within 5km radius of the clinic. This includes:

    • Beaulieu (Witpoort)
    • Beverly
    • Bryanston Extensions 68, 64, 23, 5, 34,16
    • Cedar Road (Cedar Lake)
    • Dainfern
    • Diepsloot AH
    • Fourways
    • Glen Ferness
    • Kengies Extensions 3, 12, 20, 21, 40
    • Klevehill
    • Kyalami AH
    • Kyalami Heights
    • Kyalami Park
    • Kyalami Ridge Extension 3
    • Lone Hill Extensions 5, 8, 12, 13, 21, 23 88, 95, 105
    • Riverside View Extensions 15, 30, 31, 34
    • Treesbank
    • Witkoppen and William Nicol Extensions 8, 10, 15, 24, 34, 35, 36, 45, 46, 48, 49, 55, 58 

Men

Currently, we do not provide medical male circumcision services. Witkoppen Clinic refers men who want to undergo the procedure to our network partners.

Children

Witkoppen Clinic has a paediatric clinic. Children are assessed by a primary healthcare nurse. At each visit their vital signs and milestones (first smile, first words, first steps) are recorded. We also assess their height and weight to ensure that they are developing correctly.

Yes. It is a priority that babies and children who attend our clinic receive the appropriate immunisations to prevent specific childhood diseases. 

We also do developmental screening assessments to ensure that babies and children are developing according to their milestones. 

Once your baby is 6 months old, we advise that they visit the clinic every 6 months to be dewormed and receive a Vitamin A tablet.

Vaccination schedules vary depending on the country. Please provide us with the immunisations your child requires, and we will assist if possible. Remember to bring the immunisation card which details all the vaccinations your child would have received had s/he been at home with you.

You are welcome to bring your child for immunisations – we suggest you come in on a Friday. 

Bring your ‘Road to Health’ booklet and collect your child’s file (if you’ve visited us before) or open a new file (if you haven’t visited us before). You will then be required to pay R50 and proceed to the well-baby clinic.

A processing fee of R50 is charged for your child’s immunisation visit.

Medication

Only if the person provides written authorisation and proof of identification to the pharmacist.

You can collect your medicines during normal working hours. The earlier you get to the clinic; the sooner you will be seen. If there is a prescription for your medicines in your file, you will be able to go to the pharmacy to collect them immediately. If not, you will need to follow the queue to see a clinician.

Yes, you can collect your ARVs and chronic medication during lockdown. Please come on your appointment date. If you can’t make your appointment, please phone the clinic to rebook your appointment.

HIV

No. Adults will pay a processing fee of R70, while children and pensioners pay R50. An HIV test is included in this fee. 

We encourage patients to undergo HIV counselling and testing on their first visit to the clinic. Retests are conducted every 6 months. We urge every patient to know their HIV status, as early detection can lead to better treatment and a longer, healthier life. 

No. Our clinic is closed on weekends and public holidays.

No. We offer comprehensive management and treatment of HIV and TB. Consultations require a R70 processing fee for adults, and R50 for children and pensioners. 

You will need to open a file and visit our HIV counselling department. There you will speak to a counsellor and be offered a HIV test if you do not know your HIV status (or if you are negative and have not tested for longer than 6 months). If you are newly diagnosed as HIV positive, you will be referred to a clinician for a full medical examination. Once you have been seen, you will follow the pharmacy queue to collect any medicines that have been prescribed.

No. However, you are encouraged to attend the clinic closest to your home. We will initiate HIV positive patients on antiretroviral treatment (ART) if required, regardless of where you live.

If you have moved and now live close to Witkoppen Clinic, you will need to get a transfer letter from the clinic you attended before, which will contain your medical history. If you are from another area, we will do basic tests and you will be able to come to the clinic until your condition is stable. After this, you will be transferred to the clinic nearest to you.

Covid-19

Coronavirus refers to a family of viruses that can make people ill. They are named after the Latin word for ‘crown’ because under a microscope the virus looks like it has a crown. These viruses have existed for many years but ‘novel coronavirus 2019’ is a new type of coronavirus that hasn’t been seen before. 

Covid-19 is the illness caused by the novel corona virus. ‘Co’ stands for corona, ‘Vi’ stands for virus, ‘D’ stands for disease, and ‘19’ stands for 2019 as this is when the disease started.

Coronavirus cannot travel very far on its own. These are the ways it spreads: 

  • It can travel from one person’s hand to another when people touch. So, it is important to wash your hands properly and often with soap and water! Please also use 70% alcohol hand sanitiser regularly.
  • It can travel in the drops of saliva that jump when we cough, talk, sing, shout, or sneeze. So, if you see someone coughing or sneezing it is better to stay away from them. It is also important to cough or sneeze into your elbow so that you don’t make someone else sick.
  • It can sit waiting on furniture and other surfaces that someone with the virus touched. It then moves to the next person that touches that furniture. So, it is important to clean surfaces that are touched often.

You may have a cough, fever, sore throat, changes in the way you taste or smell, or shortness of breath.

Most people feel a bit sick, like when you have a cold. But after a few days you will feel better. Some people who get Covid-19 may need oxygen to help them breathe and will have to be taken to hospital. A small percentage of people who get COVID-19 die from it. 

The people at greatest risk are those older than 65 years, and those with other conditions like hypertension (high blood pressure), diabetes (sugar sickness) and asthma. It is important to take your treatment every day and visit your doctor or nurse if you aren't feeling well. 

If you have symptoms, the most important thing to do is to wear your face mask, avoid other people, and tell someone. You can attend your local clinic for assessment and treatment, or you can phone the NICD general public hotline on 0800 029 999 – it operates 24 hours a day and is free to call! 

Witkoppen Clinic does offer Covid-19 screening, testing, treatment and support.

If you are told that you have Covid-19, it is important for you to keep yourself and others safe. Here are some ways that you can do this:

  • Wear your face mask
  • Wash your hands and clean any surfaces that you touch often
  • Cough or sneeze into your elbow so that you don’t spread any germs
  • Try to stay away from other people for 14 days since you became ill
  • Watch your symptoms and if you think you are getting worse, please seek help!

TB

Yes. If we suspect you have TB, you will be seen by a clinician and we will send a sputum test to the laboratory to determine the results. This is the first line of screening and is more effective than X-rays. We do not have X-ray facilities at our clinic. If the sputum test is negative, we will refer you to Sandton Clinic for X-rays.

Yes, our clinic does provide TB treatment to patients. If you do not live close to us, we will do basic tests and you can attend our clinic until your condition is stable. We will then transfer you to the clinic nearest to where you live, if there is one available. 

If you have moved and now live close to Witkoppen Clinic, you will need to get a transfer letter from the clinic you attended before. The letter will include your medical history and what treatment you are on. Please bring all the medication that you are currently taking, as well as your green TB card. 

You do not need to make an appointment, but please bring refreshments for the day as the TB clinic is always busy.

Dentist

Yes, a dentist from the Department of Community Dentistry comes to the clinic on Tuesdays and Fridays, from 07h30 to 11h00. We recommend that you come before 07h00 as the dentist works on a first come, first serve basis. Adults will pay a processing fee of R70, while children and pensioners pay R50 to see the dentist. 

You do not need to make an appointment. Dental services are on a first come, first serve basis on Tuesdays and Fridays every week. You are advised to get your file from the waiting area if you are an existing patient or to open a file if you are a new patient.

Yes. The dentist will examine you and discuss with you an appropriate treatment plan for your rotten teeth. 

Yes. Please consult our dentist about implants. The dentist will evaluate you and discuss treatment options with you.

STIs

Yes, this is part of our comprehensive clinic service. Our hours are from 07h30 to 16h00 on Monday to Friday. 

Women

A family planning visit processing fee is R50.

Yes. Family planning is offered as part of our core package of services.

Witkoppen does do pap smears, which is a screening procedure for cancer of the cervix. Please do not come for a pap smear whilst menstruating, wait for at least two days after menstruation is completed. Pap smears are done during normal clinic hours.

You don’t need to make an appointment for your first visit. Patients are attending to on a first come, first serve basis. We are open from 07h00 to 16h00 on Monday to Friday. Patients are seen from 07h30. Admissions closes at 14h30. Subsequent visits are scheduled according to our booking system. 

Breast examinations are done in our family planning clinic during normal clinic hours. The nurses can also teach you how to conduct a monthly breast examination at home. If we detect an abnormality, we will refer you to the nearest hospital for further testing. We do not do mammograms or breast ultrasounds at Witkoppen Clinic.

You need to come to the clinic as soon as possible to ensure that both you and your baby are healthy. We have antenatal services from Monday to Friday. You need to be at the clinic by 07h00 for your first visit. 

Please bring refreshments because you will be at the clinic until the afternoon to complete all the necessary consultations, HIV counselling and testing, health education, and examination.

We do not have facilities for you to deliver your baby at our clinic. You will be referred to the OR Tambo Clinic in Diepsloot if you are a low-risk patient or to Charlotte Maxeke Hospital if you have experienced problems during your pregnancy. One of our midwives will indicate on your carry card which hospital you need to visit.

Witkoppen does not offer or promote termination of pregnancy. However, if you consult one of our clinicians and request a termination, Witkoppen will refer you to a facility providing the service.

Yes, we do remove birth control implants. 

Yes, we do. You are welcome to bring your baby to our postnatal clinic for an examination. 

When you arrive at the clinic, proceed to the admission/reception area where we will open a file for your baby. You will then be directed to the relevant area at the facility depending on whether your baby is well or sick. 

Please bring the baby’s ‘Road to Health’ card with you.

You can visit the antenatal clinic on Monday to Friday, excluding public holidays. We encourage women to visit the clinic before they are 12 weeks pregnant. 

At your first visit, we will screen you for pregnancy. If you test positive for pregnancy, we will refer you to the antenatal and postnatal clinics. After your first visit, you will be scheduled for follow up antenatal care. 

We will also assist you to register with MomConnect, a mobile system which sends SMSes on what progress to expect during a normal pregnancy. You can register for free by dialling *134*550# on your mobile phone.

Mental Health

Yes, please contact our Mental Health clinic - call 011 705 2438 and ask for Khanyisile or email her on khanyisilem@witkoppen.co.za to make a booking to see the doctor and/or Psychologist.

Yes, we can help with mental health disorders (bi-polar / depression / schizophrenia etc).

The mental health clinic is on a Thursday and is managed by a Doctor. The facility fee is R 110 per visit and this includes the medication. We receive the medication from the government and can only prescribe what is listed on the approved list.

Patients are seen on a first come, first served basis but in Mental Health an appointment for a specific day needs to be made to ensure that you are seen. You should call 011 705 2438 and ask for Khanyisile or email her on khanyisilem@witkoppen.co.za, she will be able to make a booking for you for a Thursday.

It would help us a lot if you could provide us with a referral letter and bring the medication and packaging of the medicine that you are currently using.

Employment / Volunteer

Yes, please send your CV to our human resources department on info@witkoppen.co.za and we will keep it on file. Please also check our website for vacancies. 

All vacancies are advertised internally and/or externally, including on our website. Witkoppen Clinic has a comprehensive volunteer and in-service training programme. Applications can be submitted to our human resources department. Please email them at info@witkoppen.co.za

Witkoppen Clinic has comprehensive volunteer and in-service training programmes. Applications can be submitted to our human resources department. Please email them at info@witkoppen.co.za.

Yes, provided your skills can be utilised within the clinic. Witkoppen Clinic has comprehensive volunteer and in-service training programmes. Volunteers are not paid. Applications can be submitted to our human resources department. Please email them at info@witkoppen.co.za.

Yes, we do. We have a process where students apply for placement and we can only accept a limited number of placements per year depending on course criteria.

Donations

Yes, you can donate the clothes as long as they are clean and in reasonably good condition. Any donations are appreciated! However, we do find that non-perishable food, toys and magazines are in high demand. Please note: toys must be clean, functional and have all their parts.

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